Citizens of Akobo Decry Poor Zain Network Connection, call upon zain company to improve the network

Tuesday October 13, 2020 (SS24News)

It has been some of months of joy since citizens of Akobo have their Zain network re-installed after seven years of no network due to South Sudan conflict which erupted in 2013.

The re-opening of the network has caused lots of joy and excitements to the wider population of Akobo. All the community members expressed their gratitudes to people who supported network re-installation in Akobo. Million congratulations to Gen. Gatwech Gang Lual and others hardworking sons of Akobo and the government of Juba and SPLA-IO for ensuring that the network is re-opened in Akobo to get the people connected to the rest of the world.

The re-opening of the network has creating lots of business opportunities to the youth of Akobo including new money transfer businesses and airtime which increase the flow of cash to and from.

However, the current network capacity is very small. It’s first generation and it doesn’t support internet network for smartphones and modems. Akobo has huge number of young educated people who want to get connected through internet bundle but the current network doesn’t support that. This brought outcry from the residents urging the concern Zain network to upgrade its network to 4G so that it can accommodate the customers’ needs.

Peter Pal, a young undergraduate students want to reach his school in Ethiopia to obtain his certificate via email communication. He could not get connected as his smartphone is not supported by current network. He is appealing to Zain network to at least upgrade their service beyond voice call. He wanted internet bundle to be made functioning when the system is upgraded.

Gatwech , a business man had bought Zain modem to get his device connected to the internet but the network does not recognize it. He is urging the company to start upgrading the network to 5G for better service.

Mary Nyalang says, “every time, I want to call my son in Juba specially at 8: 00 pm, network is always busy. It doesn’t go through and it gives me lots of hard time reaching out to my son”

The current network has been out-service by the number of users in Akobo and does need some upgrading. We therefore, urge Zain network to swiftly take action by improving their network connection in Akobo. Akobo citizens also appeal to MTN network to re-open their network operator in Akobo to boost market competition and service delivery.

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